Refund policy

Last updated: September 3, 2026

1. 30-Day Return Window

You may return any grill within 30 days of the delivery date for a full refund. To qualify, the unit must be:

Unused and unassembled
In its original packaging, with all included parts, hardware, and accessories
Free of damage not caused by a manufacturing defect

If your grill has already been assembled, contact us before starting a return — it may still qualify for a partial refund at our discretion, depending on its condition.

2. Non-Returnable Situations

Grills that have been used, show signs of installation, or have missing original packaging or hardware may not be eligible for a full refund. We evaluate these on a case-by-case basis, so please contact us before returning a used or assembled item.

3. Return Shipping

GrillsForYou covers return freight for eligible returns made within the 30-day window. There are no restocking fees or return shipping charges on returns that meet the conditions above.

4. How to Start a Return

Email support@grillsforyou.shop or call +1 (505) 298-8221 with your order number and the reason for return. We will provide return instructions and arrange freight pickup. Please do not ship a return without contacting us first, as unscheduled freight returns can be delayed or lost in transit.

5. Inspection and Approval

Once we receive your returned item, we inspect it to confirm it meets the conditions above. We will notify you by email once the inspection is complete and your refund has been approved.

6. Refund Processing Time

Approved refunds are issued to your original payment method within 5–7 business days of the returned grill arriving at our warehouse. Your bank or card issuer may take additional time to post the refund to your account once it is issued.

7. Damaged or Incorrect Items

If your grill arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the damage or issue. We will send a replacement or issue a full refund at no cost to you. This is handled separately from the standard return process above and does not count against your 30-day return window.

8. Exchanges

We do not process direct exchanges. If you would like a different model, return your original item under this policy and place a new order for the item you want.