Shipping
Is shipping really free?
Yes — every price shown includes freight shipping to the contiguous United States. There's no separate shipping charge at checkout.
How long does delivery take?
Orders are processed within 1–2 business days, then typically arrive within 3–7 business days by freight carrier, depending on your location.
How does freight delivery work?
Most grills are large enough to ship by freight carrier rather than a standard parcel service. The driver delivers to your curb or driveway and will need a clear, accessible unloading area — freight drivers aren't required to carry items indoors or up stairs.
Returns & Warranty
What's your return policy?
30 days from delivery, full refund, no restocking fee — the unit just needs to be unused and in its original packaging. See our Refund Policy for details.
What's covered under warranty?
Coverage varies by component — frame and body, burners, and electronics each carry different terms. Full details are on our Warranty Policy page.
Assembly
Does my grill come assembled?
Most models require some assembly — hardware and instructions are included in the box. Assembly time varies by model.
Orders
How do I track my order?
You'll receive tracking information by email as soon as your order ships from our warehouse.
Can I change or cancel my order?
Contact us as soon as possible after placing your order — once it's shipped, changes aren't possible, but we'll do what we can before then.
Can't find what you're looking for? Reach out on our Contact page.